1. Acceptance of Terms
- By accessing or using Pollvite (hereinafter referred to as "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access or use the Service.
- These Terms apply to all users of the Service, including without limitation users who are browsers, event organizers, ticket buyers, voters, or contributors of content.
2. Description of Service
- Pollvite is an event ticketing and e-voting solution designed to facilitate seamless organization of events and voting processes.
- The Service allows users to create events, sell tickets, manage attendees, conduct polls and surveys, and organize secure electronic voting.
- Pollvite reserves the right to modify, suspend, or discontinue any part of the Service at any time without notice.
3. User Accounts
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Account Creation
To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
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Account Security
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.
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Account Types
Pollvite may offer different types of accounts (e.g., individual user, event organizer, administrator) with varying features and permissions.
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Account Termination
Pollvite reserves the right to suspend or terminate your account and access to the Service for violation of these Terms or for any other reason deemed appropriate by Pollvite.
4. User Conduct
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Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using the Service for any unlawful purpose or in violation of any applicable laws.
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
- Interfering with or disrupting the Service or servers or networks connected to the Service.
- Attempting to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service.
- Using any robot, spider, site search/retrieval application, or other automated device to retrieve or index any portion of the Service.
- Transmitting any worms, viruses, or code of a destructive nature.
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Content Guidelines
Users must not post, upload, or share any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
5. Event Creation and Ticketing
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Event Creation
Event organizers are responsible for the accuracy and legality of all event details, including but not limited to event descriptions, dates, times, locations, and ticket prices.
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Ticket Sales
- Pollvite facilitates ticket sales on behalf of event organizers.
- Event organizers are responsible for fulfilling the obligations associated with their events and tickets.
- Pollvite is not responsible for the quality, safety, legality, or any other aspect of the events listed on the platform.
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Fees
- Pollvite charges fees for its services, which may include platform fees, payment processing fees, and other applicable charges.
- Fees are clearly displayed during the ticket purchase process.
- Pollvite reserves the right to change its fee structure upon notice to users.
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Refunds and Cancellations
- Refund policies are set by event organizers and must be clearly communicated to ticket buyers.
- In the event of cancellation by the organizer, Pollvite will facilitate refunds in accordance with the organizer's stated policy.
- Pollvite reserves the right to issue refunds, cancel tickets, or cancel events at its discretion if it determines that such action is necessary to comply with applicable laws or protect the integrity of the platform.
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Event Removal
Pollvite reserves the right to remove events that violate our policies, applicable laws, or are deemed inappropriate for the platform.
6. Payment Processing and Withdrawals
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Payment Processing
- Our payment provider, Paystack, securely processes each transaction in compliance with their privacy rules. Your personal payment information is not handled by us.
- Following a payment, our platform immediately performs a payment verification.
- All payments made by users are taken as final. Refund claims are subject to inspection, and after consultation with the organizers and payment processor, may be processed at Pollvite discretion.
- Taxes, levies, and other government assessments are not included in any payments; organizers and users are responsible for paying all applicable taxes, levies, and other assessments.
- Pollvite and our payment processor may reverse a payment if a chargeback or payment reversal is initiated by the user or their bank or payment platform provider. You will be required to provide necessary information for us to address the chargeback, and you will be promptly informed of any such action.
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Withdrawals Terms
- Automatic Withdrawals: Withdrawals from Pollvite accounts are processed automatically every 3 days.
- Organizer Initiated Withdrawals: Event organizers have the authority to initiate withdrawals from their Pollvite wallet or linked bank account at any time.
- Prior to processing a withdrawal, organizers are required to provide their preferred wallet details (Mobile Money MTN, VCash or ATMoney). Our system automatically verifies the account identity. Withdrawals will only be processed if the provided account name matches the verified account number.
- Withdrawal requests may take up to 1 hour or 24 hours to process. Organizers are advised to plan accordingly, taking this processing time into consideration.
- Organizers have the flexibility to deposit funds into their Pollvite account for prepaid service such as USSD, WhatsApp and SMS credits.
- The minimum withdrawal amount permitted is 100 GHS (Ghanaian Cedis). Withdrawal requests below this threshold will not be processed. For withdrawal amounts below 100 GHS, organizers can request assistance through the Contact Us form. Our support team will assess and provide necessary assistance based on their specific circumstances.
- Event organizers are encouraged to familiarize themselves with any applicable withdrawal limitations and ensure compliance with Pollvite's terms and conditions.
7. Contact Us
If you have any questions about these Terms, please contact us.
By using Pollvite, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.